Our Services
CUSTOMER
ACQUISITION
Pro Call Hub employs a hybrid approach for outbound calling to successfully achieve your unique sales goals. This technique utilizes cold calls, warm calls, and opt-in leads to contact as many people as possible and reach acceptable contact rates. Whether we are fielding inbound calls for direct mailer campaigns or operating as your overflow hub, Pro Call Hub has highly qualified agents at your disposal for whatever you need. As a direct result of acquiring thousands of customers over the years, Pro Call Hub possesses the experience and knowledge necessary to attain the sales desired regardless of the industry or company.
QUALITY
ASSURANCE
Our quality assurance team efficiently conducts full sales call analyses via live monitoring or day-after reviews. Quality control is of the utmost importance to ensure all customer interactions are courteous, professional, accurate, and with information being delivered to your specifications, as well as remaining fully compliant at all times.
RETENTION
Pro Call Hub provides compelling retention resolution services via inbound retention or outbound retention. For inbound retention, clients can seamlessly transfer any potential contract canceling customer to one of our highly skilled representatives. Upon transfer, representatives will use a variety of retention tools and/or special offers to prevent the customer from canceling their services. For outbound retention, Pro Call Hub will contact previously canceled customers or those needing to renew services as identified and provided by the client. Representatives will use a variety of retention tools and/or special offers to retain their business.